All about you
If you have a concern with the service provided, please raise it with the consulting psychologist as we take suggestions, concerns and complaints seriously.
However should you require more assistance and information, this may be obtained from the Psychology Board of Australia or the Victorian Health Services Commissioner.
Your information is protected by law.
There are a few exceptional circumstances where we may need to disclose your information, such as
- When someones safety is at stake
- When information is subpeonaed
- When you provide a written release of the information
How to access our services
Private Clients:No referral is required. Please check your insurance policy if you wish to claim a private health fund (eg Medibank, GIO, LaTraboe Health, MBF, etc.)
Medicare Rebate:Referral from your GP, paediatrician, or psychiatrist via a Mental Health Care Plan is required. Rebates from Medicare is claimable for up to 10 individual consultations and 10 group consultation per calendar year.
Third Party Payments:(eg TAC, WorkCover, Department of Veterans Affairs etc), a referral letter from your GP is required.
If you cannot attend your appointment or wish to reschedule please let us know as soon as possible. A cancellation fee may apply for appointments missed without notice, or cancelled on the day of the appointment.